Planisware Certification FAQs FAQ Contents Click on each section listed here to navigate directly to related questions. About the Planisware Certification Program Planisware Certification Requirements Pre-registration and Registration for the Planisware Certification Program and the Exams Online Training Courses and Live Review Sessions Exams Planisware Box and Q&A Forum Maintaining Certification and Membership Planisware Certification Credentials Payment Information Return to the Planisware Certification home page. View the training sessions schedule. For additional questions, please contact us at email@example.com. About the Planisware Certification Program I’m a Planisware customer. Why should I participate in the Planisware Certification program and get certified? For organizations that have adopted the Planisware solution, making sure to have Planisware Certified experts on staff means more independence in maintaining your configuration, and an ability to react faster to business needs. I’m a Planisware partner. Why should my staff participate in the Planisware Certification program? For partners integrating Planisware, distinguish yourself in a crowded field of competitors and provide confidence to your customers in your abilities to implement and support their configuration. Is the Planisware Certification program offered in different languages? No. The Planisware Certification program is only offered in English at this time. What do I get for registering (3000€ / $3500 for the first year)? What exactly is included in the Certification Program? Access to all training courses on 360. Access to weekly live review sessions. A training environment, provided with our Best Practice Database. One attempt at the Core exam and one attempt at the Advanced exam (see the “Exams” section for more information on the exams). If you pass the Core exam, you will be awarded the Planisware Certification – Core credential. If you pass the Advanced exam AND the Core exam, you will be awarded the Planisware Certification – Advanced credential. You do not have to participate in all aspects of the Program. (For example, you could just take the training sessions and not take either exam. Or you could just take the Core exam and not participate in the training sessions.) How much does the Planisware Certification Program, certification and re-certification cost? The course costs 3000€ / $3500 the first 12 months and includes attempts at certification. It’s the same price to take just the Core exam or to take both the Core and Advanced exams. The annual renewal fee to the Certification Program is 1500€ / $1725 per 12 months (re-certification cost). Your membership is automatically renewed each year unless you or your company requests termination before the renewal date. If you cancel your membership to the Certification Program, you cannot re-register for the following 3 years (36 months), or you may be asked to pay the unpaid membership fees. Items are offered as a package deal and are not available individually priced. What is a cycle? A cycle is one round of training courses and live review sessions. 2019 and 2020 offers two cycles, starting in February and September. Where can I find the complete text of the “Planisware Certification Program Agreement”? It is on our website here. Return to the FAQ Contents. Planisware Certification Requirements Is the Planisware Certification Program open to the public? The Planisware Certification Program is primarily open to current Planisware customers and partners. If you do not work for a Planisware customer or partner, you may still request to join the Certification Program and get certified by filling out the pre-registration form. Form submissions are subject to approval by Planisware. What are the minimum skills & experience required to participate in the Certification Program and take the Exams? You should have familiarity with and/or be responsible for administration (business or system) or implementing and configuring the system. Experience using Planisware with various scenarios and data sets is critical to success. Customer platform can be SaaS or on-premise. It’s recommended one has at least 1 year of Planisware experience to attempt the Core Exam. It’s recommended one has at least 3 years of Planisware experience to attempt the Advanced Exam. I am not sure this program is right for me. If you are interested in how to better navigate the system as an end user and want to learn about features and their capabilities, visit our Power User Training Program page. Return to the FAQ Contents. Pre-registration and Registration for the Planisware Certification Program and the Exams What are the steps to go from pre-registration to an active registration? Fill out the pre-registration form. Planisware will review your submission to make sure you qualify for the program (see the “Planisware Certification Requirements” section above for more information). If you qualify, Planisware will contact you regarding payment information. Registration is confirmed to the Certification Program once payment is received (see the "Payment Information" section below for more information). When is the deadline to pre-register? Pre-registration is open all year. There is no deadline to pre-register and join the Certification Program. However, we recommend pre-registering before the start of a training cycle to make the most out of the program. Training cycles begin every February and September and last for about 10 weeks. If you sign up mid-cycle, please let us know if you want to catch-up for the existing cycle or wait until the next iteration starts. All membership start dates begin at the start of a cycle. What if I do not start at the beginning of a cycle? If you join the Certification Program mid-cycle, you will have access to all training courses on 360 and be able to participate in the remaining live sessions. Payment must be received before your membership becomes active and access is given to the recorded sessions. When is my renewal date and when is payment due? Your renewal date is the date of the first training session of the cycle in which you registered. If your registration was confirmed one month before the start of a cycle, your renewal date will still be the first training session date of the cycle. Payment for your annual membership to the Certification Program and to maintain credentials is due BEFORE your renewal date. If you became a Certification Program member mid-cycle and elect to catch up on that cycle, your program membership will be valid 12 months from the first online training session of the cycle in which you registered (for example, if you registered in October 2018, your registration will be valid until the 4th of September 2019). You may choose to start with the beginning of the next cycle if you want to utilize the full 12 months. Can more than one person from an organization be enrolled in the Program? Yes. There is no limit to the number of people from one organization participating in the Certification Program. Return to the FAQ Contents. Online Training Courses and Live Review Sessions Do I have to attend the training courses? Attending the training courses is highly recommended if you are trying to get certified, but not required. The exam content maps the content in the training courses. You do not need to attend any/all of the training courses. What is the format of the training course? All training courses are pre-recorded and available on an online training platform. The courses are led by a Planisware expert (employee) and divided into chapters, with gamification in the form of question and answers. If you are interested in face-to-face training, please contact firstname.lastname@example.org. Each course is 2 hours and designated “Core” content or “Advanced” content. They are available at any time once membership is active. Courses are organized independently from one another (they don't build upon one another). How many training courses are in one cycle? Each cycle consists of 20 training courses each. Please view our schedule. What is a live review session? We will hold weekly live review sessions with a Planisware expert who will review exercises and answer any questions. Each live review session will cover 2 specific topics. Members are automatically registered to the live review sessions and will receive emails for both time zone sessions, with an access link. Can I take the online training sessions without taking the exams, at a different price, or at a different membership level? Taking the exams is optional; the program subscription price provides access to all of the offerings even if you elect not to use them all. What happens if I can’t attend a live review session? We record all sessions. Active Certification Program members will be able to access the recordings on MyPortal. Recordings are posted online within 1 week of the session. Additionally, you can attend a session given in the other time zone. I'm an active program member. How do I get access to the training courses and review sessions? You will receive a separate email with information on accessing the sessions closer to the session date. Return to the FAQ Contents. Exams Do I have to take the exams? Both exams are optional to take. You don’t have to take, nor pass, the exams to stay an active member in the program. Is there a deadline to take the exams? You can decide at any time when to take which exam. If you do not want to take an exam immediately following the training cycle you participated in, you can wait and take the exam at another time. Note: attempts at exams, if unused, do not roll-over from year-to-year. For example, if you do not take either exam you first year in the program and you stay an active member for a second year, you do not get two attempts at each exam. Your attempts at the exams expire at the end of your 12-month subscription. How do I register for the exams? Current program members: you will receive notification via email once registration for the exams is open. When and where are the exams offered? 2019: Core = December 6, Advanced = December 13 (offered in CET and US time zones), both testing on V6.3 Core = 30 multiple choice questions, 1 hour Both Core and Advanced exams are taken remotely online. What product version will I be tested on? Please visit the Planisware Certification page to see which version of Planisware we are currently testing on. How much does it cost to take a Certification exam? One attempt at the Planisware Core exam and one attempt at the Planisware Advanced exam are included in your annual membership to the Planisware Certification Program. To re-take the Core exam if you have failed, it costs 500€ / $580. To re-take Advanced exam if you have failed, it costs 1250€ / $1400. I do not live in the United States or Europe. Can I be certified in my country? Yes. Both the Core and Advanced exams can be taken online, anywhere in the world. Read the “When and where are the exams offered?” question above for more information. Are the Planisware Certification exams offered in different languages? The Planisware Certification exams are only offered in English at this time. Can I reschedule an exam? Yes. Instructions for rescheduling will be given in your confirmation email. For the exams, you must reschedule no later than 24 hours before the exam start time. If you do not show up to our scheduled exam or do not complete the test, you will still be considered as having taken the exam and will have to pay the re-take fee to take it again. How is the Core exam structured? The Core exam can be taken remotely, online. It is a timed, 1-2 hour multiple choice exam. Current program members will be notified of the exact length of the exam when registration opens. How is the Advanced exam structured? The Advanced exam can be taken remotely, online. It is a timed, 2-4 hour practical exam. Current program members will be notified of the exact length of the exam when registration opens. You must pass the Core exam AND the Advanced exam to be “Planisware Certified – Advanced” What learning resources are available to help me prepare for Planisware Certification exams? As part of your membership to the Planisware Certification Program, you have access to the training courses and slide decks available on 360learning and the Planisware Box. You also have access to Planisware’s e-learning documentation. Content in the training sessions may be tested in an exam. Use your Planisware Box to practice and leverage the forum to get any technical questions answered. Do you offer example exam questions? Example exam questions are provided to program members by request. Who should I contact if I have a specific question about my exam experience? Please direct your questions and comments to email@example.com. Can I find out what questions I missed? A Planisware expert will let you know which topics you did not pass in order for you to continue practicing your skills. What if I don’t pass? You can take the exam as many times as you need, but you’ll have to pay the re-take fee for each attempt. (Re-take fees: Core 500€ / $580, Advanced 1250€ / $1400.) Return to the FAQ Contents. Planisware Box and Q&A Forum How do I get access to the Planisware Box? As a Certification Program member, you should receive an email with specific instructions on how to access the Planisware Box. If you did not receive the email, please contact firstname.lastname@example.org. I have questions about the Planisware Box. Please email email@example.com. How do I access the Q&A Forum? The Q&A forum used in 2018 and early 2019 is no longer active. However, you can still access it using this link. Information from this forum is being migrated to 360learning. You can now ask technical questions on each training course's forum. You can post questions and comments, and view Planisware's and other's responses, on individual courses. Return to the FAQ Contents. Maintaining Certification and Membership How do I maintain Certification and stay a member of the Certification Program? If you’d like to stay an active member of the Planisware Certification Program, you must renew your membership on an annual basis. The annual renewal fee is 1500€ / $1725 for 12 months and payment must be received before your renewal date. Your renewal date is the date of the first training session of the cycle in which you registered. If you want to maintain your Planisware Certification credential, you must pass the Core exam, or Core and Advanced exams, every 2 years AND stay active in the Certification Program by paying your annual membership fee. Your membership is automatically renewed each year unless you or your company requests termination of the course before the renewal date. See the “Payment Information” section below for specific payment information. What do I get for renewing my Certification Membership (1500€ / $1725 every 12 months)? All items listed in the question “What do I get for registering? What exactly is included in the Certification Program?” This includes continued access to all past and new training courses on 360learning, access to the live review sessions, training resources, the Planisware Box, one attempt at the Core exam, and one attempt at the Advanced exam. If you have passed the exam(s) and are Planisware Certified, the right to use the Planisware Certified designation on your email signature, business cards and networking sites to showcase your credentials. NOTE: Exams are based on the current version of Planisware and can change at any time. How do I cancel my membership? Please contact firstname.lastname@example.org to cancel your membership. No refunds are given if you cancel before your renewal date. If you cancel your membership to the Certification Program, you cannot re-register for the following 3 years (36 months), or you may be asked to pay the unpaid membership fees. Return to the FAQ Contents. Planisware Certification Credentials What are the Certification credentials? Planisware Certification – Core Awarded to those who have passed the Core exam and are an active member of the Certification Program Planisware Certification – Advanced Awarded to those who have passed the Core exam and the Advanced exam and are an active member of the Certification Program How can I check if a person's Planisware Certification credentials are valid? Please fill in this form, and we will get back to you shortly with a confirmation of that person's current status. How long is my Planisware Certification credential valid for? How do I recertify? The Planisware Certification credentials remain valid and active provided you: remain a member of the Program by paying your annual renewal fee, and; successfully pass the exam corresponding to your credential every 2 years. How can I let others know of my Planisware Certification? With the Planisware Certification credential (Core or Advanced), you will receive an electronic certificate of achievement and will be able to mention the Planisware Certification on networking sites, your business cards and email signature to showcase your achievement. How do I know if I need to recertify? Planisware will send you email notifications whenever a new update exam is available. Planisware will also send you an email when your Planisware Certification credential is nearing expiration and recertification is required. When should I recertify? To recertify, you can take the certification exam (Core or Advanced) up to six months from the date you receive the notification announcing the update exam (sent to you by Planisware). What happens if my certification credentials or membership to the Certification Program lapses? If you do not recertify at the required time or remain active in the Certification Program: you will lose your status and benefits; you may not refer to yourself as Planisware Certified, and; if we receive a request to confirm your Planisware Certification credentials, we will confirm your Planisware Certification credential is no longer valid. If I leave my current organization, what will happen to my certification? Titles are held by individuals; you will take your certification title with you. Return to the FAQ Contents. Payment Information Is there a deadline to pay for the Certification Program? There is no deadline to pay, but access is only given to the program (training course sessions, Planisware Box, and exams) once payment has been received by Planisware. How can I make a payment? To pay and for questions, please contact email@example.com. You can pay your membership fees with a credit card (Visa, Mastercard, or American Express; the US also accepts Discover cards). If you need a quote or you’d like to pay using a Purchase Order, please contact us at firstname.lastname@example.org so that we can arrange for the payment. Return to the FAQ Contents. Return to the Planisware Certification home page. View the training sessions schedule.