PLANISWARE ENTERPRISE

Certification FAQs

 

 

 

I’m a Planisware customer. Why should I participate in the Planisware Certification program and get certified?

For organizations that have adopted the Planisware solution, having the Planisware Certification helps ensure you have Planisware Certified experts on staff. This allows more independence in maintaining your configuration, and the ability to react faster to business needs.

 

I’m a Planisware partner. Why should my staff participate in the Planisware Certification program?

For partners integrating Planisware, having the Planisware Certification distinguishes yourself in a crowded field of competitors. It also provides confidence to your customers in your abilities to implement and support their configuration.

 

Is the Planisware Certification program offered in different languages?

No. The Planisware Certification program is only offered in English at this time.

 

What do I get for registering (3000€ / $3500 for the first year)? What exactly is included in the Certification Program?

  • Access to all training courses related to the Certification Training program on Planisware Academy.
  • Access to weekly live review sessions.
  • A training environment, provided  with our Best Practice Database.
  • One attempt at the Core exam and one attempt at the Advanced exam (see the “Exams” section for more information on the exams).

 

  • If you pass the Core exam, you will be awarded the Planisware Certification – Core credential.
  • If you pass the Advanced exam AND the Core exam, you will be awarded the Planisware Certification – Advanced credential.

 

How much does the Planisware Certification Program, certification and re-certification cost?

The course costs 3000€ / $3500 the first 12 months and includes attempts at certification.

  • It’s the same price to take just the Core exam or to take both the Core and Advanced exams.

The annual renewal fee to the Certification Program is 1500€ / $1750 per 12 months (re-certification cost).

Your membership is due for renewal one year from your initial subscription date. You can renew your subscription within Planisware Academy on the day of renewal, or request for a PO to be completed.

If you cancel your membership to the Certification Program, you cannot re-register for the following 3 years (36 months), or you may be asked to pay the unpaid membership fees.

 

Where can I find the complete text of the “Planisware Certification Program Agreement”?

It is on our website here.

 

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Is the Planisware Certification Program open to the public?

The Planisware Certification Program is primarily open to current Planisware customers and partners.

If you do not work for a Planisware customer or partner, you may still request to join the Certification Program and get certified by filling out the pre-registration form. Form submissions are subject to approval by Planisware.


What are the minimum skills & experience required to participate in the Certification Program and take the Exams?

You should have familiarity with and/or be responsible for administration (business or system) or implementing and configuring the system.

Experience using Planisware with various scenarios and data sets is critical to success.

Customer platform can be SaaS or on-premise.

It’s recommended one has at least 1 year of Planisware experience to attempt the Core Exam.

It’s recommended one has at least 3 years of Planisware experience to attempt the Advanced Exam.

 

I am not sure this program is right for me.

If you are interested in how to better navigate the system as an end user and want to learn about features and their capabilities, visit our Power User Training Program page.

 

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What are the steps to go from pre-registration to an active registration?

1. Fill out the pre-registration form.

2. Planisware will review your submission to make sure you qualify for the program (see the “Planisware Certification Requirements” section above for more information).

3. If you qualify, Planisware will contact you regarding payment information.

4. Registration is confirmed to the Certification Program once payment is received in Planisware Academy, or a Purchase Order is underway (see the "Payment Information" section below for more information).

 

When is the deadline to pre-register?

Pre-registration is open all year. There is no deadline to pre-register and join the Certification Program.

 

When is my renewal date and when is payment due?

Your renewal date is one year after your subscription start date.

Payment for your annual membership to the Certification Program and to maintain credentials is due one year from your subscription start date.

 

Can more than one person from an organization be enrolled in the Program?

Yes. There is no limit to the number of people from one organization participating in the Certification Program.

 

What discounts are available?

We offer a group discount where if you purchase 5 seats, you’ll receive a complimentary seat. If you purchase 10 seats, you’ll receive 2 complimentary seats, etc.

 

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Do I have to complete the training courses?

Completing the training courses in Planisware Academy is required to take the exams. The exam questions reflect the content in the training courses.

 

What is the format of the training course?

All training courses are pre-recorded and available on an online training platform. The courses are led by a Planisware expert (employee) and divided into chapters, with gamification in the form of question and answers.

Each course is 2 hours and designated “Core” content or “Advanced” content. They are available at any time once membership is active. Courses are organized independently from one another (they don't build upon one another).

 

How many training courses are included in the Certification training program?

The training program consists of 20 training courses.

Please view our schedule.

 

What is a live Q&A session?

We will hold weekly live Q&A sessions with a Planisware expert who will answer any questions you have related to the training materials.

While our live Q&A sessions are scheduled to cover individual topics, you're welcome to ask any questions, even if it's not related to the topic of focus for that session.

Members will get email notifications from Planisware Academy to join a live Q&A session, with instructions on how to register within Planisware Academy.

 

Can I take the online training sessions without taking the exams, at a different price, or at a different membership level?

Taking the exams is optional; the program subscription price provides access to all of the offerings even if you elect not to use them all.

Our Certification courses are offered individually as a la carte options if you’re interested in only certain topics at $200 USD. Our Live Q&A Sessions are also available at $500 USD.

 

What happens if I can’t attend a live Q&A session?

We record all sessions. Active Certification Program members will be able to view the recording within Planisware Academy. Recordings are posted online within one business day following a live Q&A session.

Additionally, you can attend a session given in the other time zone.

 

I'm an active program member. How do I get access to the training courses and live Q&A sessions?

Upon enrollment you can access your training courses and live Q&A sessions in Planisware Academy.

 

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Do I have to take the exams?

Both exams are optional to take. You don’t have to take, nor pass, the exams to stay an active member in the program.

 

Is there a deadline to take the exams?

You can decide at any time to take the exam while you have an active subscription.

Note: attempts at exams, if unused, do not roll-over from year-to-year. For example, if you do not take either exam your first year in the program and you stay an active member for a second year, you do not get two attempts at each exam.

 

How do I register for the exams?

Core Exam - The Core Exam is available to take in Planisware Academy as long as you’ve completed all the courses related to the Core Exam.

Advanced Exam - You will receive a notification via email once registration for the exams is open.

 

When and where are the exams offered?

Program members will be notified by email for exam dates. Both Core and Advanced exams are taken remotely online.

 

What product version will I be tested on?

Please visit the Planisware Certification page to see which version of Planisware we are currently testing on.

 

How much does it cost to take a Certification exam?

One attempt at the Planisware Core exam and one attempt at the Planisware Advanced exam are included in your annual membership to the Planisware Certification Program.

To re-take the Core exam if you have failed, it costs 150€ / $200.

To re-take Advanced exam if you have failed, it costs 250€ / $300.

 

I do not live in the United States or Europe. Can I be certified in my country?
Yes. Both the Core and Advanced exams can be taken online, anywhere in the world. Read the “When and where are the exams offered?” question above for more information.

 

Are the Planisware Certification exams offered in different languages?

The Planisware Certification exams are only offered in English at this time.

 

Can I reschedule an exam?

Core Exam can be taken at any time in Planisware Academy.

For the Advanced Exam, instructions for rescheduling will be given in your confirmation email. You must reschedule no later than 24 hours before the exam start time.

If you do not show up to our scheduled exam or do not complete the test, you will still be considered as having taken the exam and will have to pay the re-take fee to take it again.

 

How is the Core exam structured?

The Core exam can be taken remotely, online in Planisware Academy. It is a timed, 1-2 hour multiple choice exam.

 

How is the Advanced exam structured?

The Advanced exam can be taken remotely, online. It is a timed, 2-4 hour practical exam. Current program members will be notified of the exact length of the exam when registration opens.

You must pass the Core exam AND the Advanced exam to be “Planisware Certified – Advanced”

You must pass the Core exam AND the Advanced exam to be “Planisware Certified – Advanced

 

What learning resources are available to help me prepare for Planisware Certification exams?

As part of your membership to the Planisware Certification Program, you have access to the training courses and slide decks available on Planisware Academy and the Planisware Box. You also have access to Planisware’s e-learning documentation. Content in the training sessions may be tested in an exam. Use your Planisware Box to practice and leverage the forum to get any technical questions answered.

 

Do you offer example exam questions?

No, but the training courses will help you prepare for the exam.

 

Who should I contact if I have a specific question about my exam experience?

Please direct your questions and comments to academy@planisware.com

 

Where can I get the results of my exam(s)?

For the Core Exam, you will receive your results upon completing the exam in Planisware Academy.

For the Advanced Exam, we will email you the results after we’ve graded them.

 

Can I find out what questions I missed?

If you’re curious about which topics you missed, please contact academy@planisware.com. Planisware expert will let you know which topics you did not pass in order for you to continue practicing your skills.

 

What if I don’t pass?

You can take the exam as many times as you need, but you’ll have to pay the re-take fee for each attempt.

To re-take the Core exam if you have failed, it costs 150€ / $200.

To re-take Advanced exam if you have failed, it costs 250€ / $300.

 

If I have taken and passed an exam, do I have to take it again?

Yes you have to retake the exam(s) every two years. This is because the Core and Advanced Credentials are valid for only two years.

 

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How do I get access to the Planisware Box?

As a Certification Program member, you should receive an email with specific instructions on how to access the Planisware Box. If you did not receive the email, please contact academy@planisware.com

 

I have questions about the Planisware Box.

Please email academy@planisware.com .

 

How do I maintain Certification and stay a member of the Certification Program?

If you’d like to stay an active member of the Planisware Certification Program, you must renew your membership on an annual basis.

The annual renewal fee is 1500€ / $1750 for 12 months. Payment can be completed in Planisware Academy the day your subscription is up, or conducted through PO.. Your renewal date is one year from your subscription start date.

If you want to maintain your Planisware Certification credential, you must pass the Core exam, or Core and Advanced exams, every 2 years AND stay active in the Certification Program by paying your annual membership fee.

See the “Payment Information” section below for specific payment information.

 

What do I get for renewing my Certification Membership (1500€ / $1750 every 12 months)?

All items listed in the question “What do I get for registering? What exactly is included in the Certification Program?”
This includes continued access to all past and new training courses in Planisware Academy, access to the live Q&A sessions, the Planisware Enterprise Training Environment, one attempt at the Core exam, and one attempt at the Advanced exam.
If you have passed the exam(s) and are Planisware Certified, the right to use the Planisware Certified designation on your email signature, business cards and networking sites to showcase your credentials.
NOTE: Exams are based on the current version of Planisware and can change at any time.

 

How do I cancel my membership?

Please contact academy@planisware.com  to cancel your membership. No refunds are given if you cancel before your renewal date.

If you cancel your membership to the Certification Program, you cannot re-register for the following 3 years (36 months), or you may be asked to pay the unpaid membership fees.

 

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What are the Certification credentials?

Planisware Certification – Core
Awarded to those who have passed the Core exam and are an active member of the Certification Program

Planisware Certification – Advanced
Awarded to those who have passed the Core exam and the Advanced exam and are an active member of the Certification Program

 

How can I check if a person's Planisware Certification credentials are valid?

Please fill in this form, and we will get back to you shortly with a confirmation of that person's current status.

 

How long is my Planisware Certification credential valid for? How do I recertify?

The Planisware Certification credentials remain valid and active provided you: remain a member of the Program by paying your annual renewal fee, and; successfully pass the exam corresponding to your credential every 2 years.

 

How can I let others know of my Planisware Certification?

With the Planisware Certification credential (Core or Advanced), you will receive an electronic certificate of achievement and will be able to mention the Planisware Certification on networking sites, your business cards and email signature to showcase your achievement.

 

How do I know if I need to recertify?

Planisware will send you email notifications whenever a new update exam is available. Planisware will also send you an email when your Planisware Certification credential is nearing expiration and recertification is required.

 

How do I know if I need to recertify?

Planisware will send you email notifications whenever a new update exam is available. Planisware will also send you an email when your Planisware Certification credential is nearing expiration and recertification is required.

 

What happens if my certification credentials or membership to the Certification Program lapses?

If you do not recertify at the required time or remain active in the Certification Program:

  • you will lose your status and benefits;
  • you may not refer to yourself as Planisware Certified, and;
  • if we receive a request to confirm your Planisware Certification credentials, we will confirm your Planisware Certification credential is no longer valid.

 

If I leave my current organization, what will happen to my certification?

Titles are held by individuals; you will take your certification title with you.

 

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How can I make a payment?

To pay and for questions, please contact academy@planisware.com

You can pay your membership fees with a credit card (Visa, Mastercard, or American Express; the US also accepts Discover cards) through the course catalog in Planisware Academy

If you need a quote or you’d like to pay using a Purchase Order, please contact us at academy@planisware.com so that we can arrange for the payment.

 

Is there a deadline to pay for the Certification Program?

There is no deadline to pay.

If paying by credit card, you will instantly get access to the training programs upon completing payment in Planisware Academy.

If paying through a Purchase Order or other means outside of Planisware Academy, you will receive access once payment is underway.

 

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View the training sessions schedule.