To structure IT process and to drive project capability

Air Tahiti: What are the challenges of setting up a project management tool project?


What are the challenges of setting up a project management tool? Discover how Air Tahiti Nui measure and analyze resource allocation on the various activities and projects of the IT department, how Planisware Orchestra helps determine their project capability.


About Air Tahiti Nui


Air Tahiti Nui, a public limited company created in 1998, is an international airline company, based in Tahiti (French Polynesia), which flies to Los Angeles, Paris, Tokyo and Auckland using a fleet of 5 Airbus A340s.

The headquarters of Air Tahiti Nui are in Tahiti and for each of its destinations abroad, the company has an operational office, based in the airport, and a commercial office.
Air Tahiti Nui employs 784 people including 398 flying crew. The company has planned to renew its fleet with 4 Boeing 787s towards the end of 2018.

At the glance

  • 30 users
  • 150 running projects
  • Project capability  and resource management
  • Real time project management
  • Reliable tracking and up to date portfolio management


Context and challenges

The IT Department, ensures the maintenance of infrastructure and applications, provides user support, launches, and manages IT projects. Since IT services are at the heart of all key processes of the company, the General Management commissioned the IT department to steer the digital transformation and develop transversally a project culture.

An IT Master Plan produced at the end of 2015 insisted on the creation of project portfolios according to the requests of the business unit and have it validated and arbitrated by the Director General. This required a customized PPM solution. Also, the company wanted more visibility on the use of resources and the prioritization of projects. Another issue was that the project management methods and tools were neither standardized nor shared. The challenge was to optimize the operations of the IT Department to ensure the success of the objectives according to the Quality Costs Deadlines for projects in the IT Master Plan.

Why Planisware Orchestra?

Orchestra solution caught Air Tahiti Nui’s attention due to the quality of its interface, its ease of use and functional coverage that perfectly met their standard specifications.
Orchestra first allowed Air Tahiti Nui’s project teams to measure and analyze the time spent on the various activities and projects of the IT department and help determine their project capability. Secondly, they were able to plan the various projects of the master plan, manage the budget and allocate the resources of the whole IT department. We are currently in a phase where all the activities and projects of the IT department are managed using Orchestra PPM, thanks to its flash reports, project monitoring capabilities and dashboards.



The results are very positive. The airline now has an efficient time management tool and a project portfolio management approach for its IT projects. It can track properly the actual time spent on working (support, maintenance of applications, studies, and projects) and launch optimization initiatives if necessary. Project planning is more reliable, and the project portfolio is up to date.
The IT department produces a monthly dashboard of activities and projects and now communicates within its department, to the Director General and the business units in a transparent and regular manner.
Implementing Orchestra has resulted in time savings on all activities related to project management and resource management (planning, arbitration, resource allocation, management / monitoring, reporting).


« The assessment after two years of use is very positive. Orchestra has helped us structure and control our processes and has helped to develop our maturity in project management within the IT department. Beyond that, Orchestra also contributes to the dissemination of a common project culture within the company. Thus, several business units (for example the design office, documentation department and security service) are in turn interested in using the tool. »  Laurent Husson, Director of Information Systems – Air Tahiti Nui

Interview of Laurent Husson, CIO and member of the Executive Committee of the company – Air Tahiti Nui - January 2018